We are looking for an experienced IT Support Engineer with expertise in ERP systems, cloud technologies, desktop repair, and office productivity software. The ideal candidate will be responsible for troubleshooting, maintaining, and optimizing IT infrastructure to ensure smooth business operations.
Key Responsibilities:
Technical Support & Troubleshooting:
Provide L1/L2/L3 IT support for hardware, software, and network-related issues.
Diagnose and repair desktop computers, laptops, and peripherals (printers, scanners, etc.).
Manage operating system installations, updates, and configurations (Windows, macOS, Linux).
Ensure timely resolution of IT service tickets and maintain detailed documentation.
ERP & Cloud Systems:
Support, configure, and troubleshoot ERP systems used by the organization.
Assist in ERP data migration, integrations, and user support.
Manage and support cloud-based solutions (AWS, Azure, Google Cloud).
Maintain cloud security policies and user access controls.
Network & Infrastructure:
Monitor and maintain LAN, WAN, and Wi-Fi networks for stability and security.
Manage server administration, storage, and backups.
Ensure cybersecurity best practices and compliance with IT policies.
Software & Office Productivity:
Install, configure, and maintain Microsoft Office, Google Workspace, and other business applications.
Provide training and support to end-users on office software and collaboration tools.
Ensure data integrity, backup management, and system security.
Qualifications & Skills:
? 10+ years of experience in IT support & infrastructure management.
? Strong expertise in ERP system support and troubleshooting.
? Experience with cloud technologies (AWS, Azure, Google Cloud, etc.).
? Hands-on experience in desktop and laptop repair.
? Proficiency in network troubleshooting and system administration.
? Knowledge of Windows, macOS, and Linux operating systems.
? Excellent problem-solving and communication skills.
? Ability to work independently and in a team-oriented environment.
Preferred Certifications (Optional):
?? Microsoft Certified: Azure Fundamentals
?? AWS Certified Solutions Architect – Associate
?? CompTIA A+ / Network+
?? ITIL Foundation Certification
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