Role Summary
Level 1 (L1) Network Support Engineer responsible for first-line monitoring, support, and troubleshooting of enterprise network infrastructure to ensure stable and uninterrupted connectivity.
Core Responsibilities
First-level support for LAN/WAN network infrastructure
Monitoring network performance and link availability
Basic configuration support for:
Routers, switches, and access points
VLANs and IP addressing
Troubleshooting common network issues:
Connectivity and packet loss
DHCP, DNS, and gateway issues
Network port and cable faults
User support for network access issues (wired & wireless)
Ticket logging, issue tracking, and escalation to L2/L3 teams
Coordination with ISPs for link-related problems
Basic network documentation and port mapping
Routine health checks and preventive maintenance
Technical Skills
TCP/IP fundamentals
LAN/WAN concepts
Switching & routing basics
DHCP, DNS basics
Wi-Fi troubleshooting
Fiber & copper cabling basics
Network monitoring tools
Value to Operations
Quick response to network issues
Reduced downtime through proactive monitoring
Reliable day-to-day network operations
Strong support foundation for advanced network teams
Ability to work in a fast-paced, multinational environment.
Excellent communication and coordination skills.
Location: Dammam, Saudi Arabia
Employment Type: Full-time
Salary: Competitive, based on experience
How to Apply
Send your updated CV to: hiringsuptech@gmail.com
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